Privacy Policy

This Privacy Policy explains how Aspencast collects, uses, discloses, and otherwise processes personal information when you visit our website, create an account, use our marketing platform, communicate with us, or otherwise interact with our services (collectively, the "Service").

This Privacy Policy applies to information we process in our role as a business, controller, or similar role under applicable law. If you use the Service to upload or manage contact lists, campaign audiences, or other customer data, we may process that information on your behalf as a service provider or processor, as described below.

We collect information you provide directly to us, including your name, email address, phone number, company information, account credentials, subscription details, billing information, customer support requests, and any other information you choose to submit through the Service.

We collect information about how you use the Service, such as log data, IP address, browser and device information, pages and features accessed, referring URLs, dates and times of access, and similar usage information.

We may collect information through cookies and similar technologies that help us operate the Service, remember your preferences, understand usage patterns, and measure the performance of our website and communications.

If you connect third-party tools or integrations, we may receive information from those providers as authorized by you and subject to the settings and policies of those third parties.

If you use Aspencast to store, import, or manage information about your contacts, subscribers, or customers, we process that data as part of providing the Service to you.

We use personal information to provide, operate, maintain, secure, and improve the Service; create and administer accounts; process subscriptions and payments; provide support; communicate with you about the Service; and respond to your requests.

We also use information to monitor performance, troubleshoot issues, detect and prevent fraud, abuse, and security incidents, enforce our terms and policies, comply with legal obligations, and protect the rights, safety, and property of Aspencast, our users, and others.

Where permitted by law, we may use contact information to send product updates, service announcements, newsletters, and other marketing communications. You can opt out of promotional emails at any time using the unsubscribe link in the message or by contacting us.

We may aggregate or de-identify information and use that information for analytics, benchmarking, product development, and other lawful business purposes.

We may disclose personal information to vendors, contractors, hosting providers, payment processors, analytics providers, customer support tools, and other service providers that need the information to perform services for us.

We may disclose information to third-party integrations, applications, or services when you direct us to do so or authorize the connection.

We may disclose information if we believe doing so is necessary to comply with law, regulation, legal process, or a government request; to enforce our agreements and policies; or to investigate, prevent, or address fraud, security, or technical issues.

We may disclose information in connection with a merger, acquisition, financing, asset sale, reorganization, bankruptcy, or similar transaction, subject to customary confidentiality and legal safeguards.

We may disclose aggregated or de-identified information that does not reasonably identify you.

If you use the Service to upload or manage personal information about your contacts, subscribers, or customers, you are responsible for making sure you have the rights and permissions needed to collect, use, and share that information with us and to send communications through the Service.

As between you and Aspencast, you generally control the personal information contained in your account databases, mailing lists, segments, forms, campaigns, and similar materials. We process that information to provide and support the Service, troubleshoot issues, secure our systems, comply with law, and as otherwise permitted by our agreements with you.

If an individual contacts us about personal information that you submitted to the Service, we may direct that person to you where appropriate because you may be the party best able to respond to the request.

We use cookies, pixels, local storage, and similar technologies to keep the Service functioning, remember preferences, maintain sessions, understand traffic and usage trends, and improve our website and services.

Your browser or device may allow you to limit or disable cookies. If you do so, some parts of the Service may not function properly. Depending on your location, you may also be presented with choices about non-essential cookies where required by law.

Where required by applicable law, we process personal information on one or more of the following legal bases: to perform a contract with you; to comply with legal obligations; for our legitimate interests in operating, securing, and improving the Service; and, where required, based on your consent.

If we rely on consent, you may withdraw it at any time, although doing so will not affect processing that occurred before withdrawal.

We retain personal information for as long as reasonably necessary to provide the Service, maintain our business relationship with you, comply with legal and accounting obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

Retention periods vary depending on the type of information, the sensitivity of the information, the reason we collected it, and applicable legal requirements. We may retain residual copies of information in backup or archival systems for a limited period as part of ordinary business continuity processes.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

No security measure is perfect, and we cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed despite our efforts. You are responsible for maintaining the confidentiality of your account credentials and for using appropriate security measures on your own systems.

Aspencast may process and store information in the United States and other countries where we or our service providers operate. Those countries may have data protection laws that differ from the laws where you live.

Where required, we will use lawful transfer mechanisms and appropriate safeguards for cross-border transfers of personal information.

You may access, update, or delete certain account information through your account settings if those features are available. You may also contact us to request access to, correction of, or deletion of personal information we control, subject to applicable law.

Depending on where you live, you may have additional rights, such as the right to object to certain processing, request data portability, limit certain uses of sensitive information, or appeal a decision regarding your request. We may need to verify your identity before completing a request and may deny or limit requests where permitted by law.

If we process personal information on behalf of one of our customers, we may refer your request to that customer because they control how that information is handled in their account.

The Service is intended for business use and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

The Service may contain links to third-party websites, applications, and services. We are not responsible for the privacy practices of those third parties, and this Privacy Policy does not apply to information collected by them. We encourage you to review their privacy notices before providing information.

We may update this Privacy Policy from time to time to reflect changes in the Service, our practices, or applicable law. When we do, we will update the "Last updated" date on this page. If changes are material, we may provide additional notice through the Service or by other appropriate means.

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at support@aspencast.com or through our contact page. If you are acting on behalf of an individual whose information was uploaded by an Aspencast customer, identifying the relevant sender or account will help us route your request appropriately.